Welcome to Baobab Metal Systems, an online store specializing in the manufacture and sale of steel products, including racking and shelving, road crash barriers, electrical support structures, security doors, palisades, and related products. By accessing or using our website www.baobabmetalsystems.co.za or placing an order with us, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use our Website or services.

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1. General

1.1 These Terms govern the use of our Website and the purchase of products from Baobab Metal Systems.
1.2 We reserve the right to update or modify these Terms at any time without prior notice. The updated Terms will be effective from the date of publication on our Website.
1.3 By using our Website, you confirm that you are at least 18 years old or have the legal capacity to enter into a binding agreement under South African law.

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2. Products and Services

2.1 All products listed on our Website, including racking and shelving, road crash barriers, electrical support structures, security doors, and palisades, are subject to availability.
2.2 We strive to ensure that product descriptions, images, and prices are accurate. However, we do not warrant that the information is error-free. In the event of an error, we reserve the right to correct it and, if necessary, cancel or refuse an order.
2.3 Custom orders for manufactured steel products are subject to specific requirements and lead times, which will be communicated at the time of order confirmation.

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3. Orders and Payment

3.1 By placing an order, you make an offer to purchase, which we may accept or reject at our discretion.
3.2 All prices are quoted in South African Rand (ZAR) and include Value Added Tax (15%) unless otherwise stated.
3.3 Payment must be made in full at the time of order placement via the payment methods available on our Website. We use secure third-party payment gateways to process payments.
3.4 Orders will only be processed once payment has been verified. For custom orders, a deposit may be required, with the balance due before delivery or collection.
3.5 We reserve the right to refuse or cancel any order if fraud, unauthorized activity, or non-compliance with these Terms is suspected.

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4. Delivery and Collection

4.1 Delivery is available within South Africa, subject to our delivery terms and costs, which will be confirmed at checkout.
4.2 Delivery times are estimates and may vary depending on the product, customization requirements, and location. We are not liable for delays caused by factors beyond our control (e.g., courier delays, force majeure).
4.3 Customers are responsible for ensuring that delivery locations are accessible and safe for delivery vehicles.
4.4 If you choose to collect your order from our premises, you must do so within [insert time frame, e.g., 7 days] of notification, failing which storage fees may apply.

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5. Returns and Refunds

5.1 In accordance with the Consumer Protection Act, 2008, you may return products within 7 days of receipt if they are defective, damaged, or not as described, provided you notify us in writing and obtain our approval.
5.2 Custom-made or specially ordered products are non-returnable unless defective or not as per the agreed specifications.
5.3 Returns must be in their original condition and packaging. You are responsible for return shipping costs unless the product is defective.
5.4 Refunds will be processed within 14 days of receiving the returned product, subject to inspection. Refunds will be issued to the original payment method.

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6. Warranties and Guarantees

6.1 Our products are warranted against manufacturing defects for a period of 12 months from the date of delivery, subject to proper use and maintenance.
6.2 The warranty does not cover damage caused by misuse, improper installation, or normal wear and tear.
6.3 Any claim under warranty must be submitted in writing with proof of purchase and relevant details.

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7. Limitation of Liability

7.1 To the extent permitted by law, Baobab Metal Systems shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or Website.
7.2 Our liability for defective products is limited to repair, replacement, or refund at our discretion, as per the Consumer Protection Act, 2008.

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8. Intellectual Property

8.1 All content on our Website, including images, designs, and product descriptions, is the property of Baobab Metal Systems or its licensors and is protected by copyright and other intellectual property laws.
8.2 You may not reproduce, distribute, or use any content from our Website without prior written permission.

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9. Privacy and Data Protection

9.1 We collect and process personal information in accordance with the Protection of Personal Information Act (POPIA), 2013. Our Privacy Policy details how we handle your personal information.
9.2 By using our Website, you consent to the collection and use of your personal information as outlined in our Privacy Policy.

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10. Governing Law and Jurisdiction

10.1 These Terms are governed by the laws of the Republic of South Africa.
10.2 Any disputes arising from these Terms or your use of our Website will be subject to the exclusive jurisdiction of the South African courts.

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11. Contact Information

11.1 For any questions, complaints, or inquiries, please contact us at:

• Email: raymond.legrange@bmsystems.co.za

• Phone: 011 908 1903

• Physical Address: 11 Basalt Street, Alrode, Alberton, 1451
  11.2 We aim to respond to all inquiries within 48 hours.

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12. Force Majeure

12.1 We are not liable for failure to perform our obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, strikes, or government restrictions.

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13. Entire Agreement

13.1 These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and [Your Company Name] regarding the use of our Website and purchase of our products.

Thank you for choosing Baobab Metal Systems. We look forward to serving you.