Shipping Policy

1. Processing & Dispatch
Orders are processed within the specified lead time usually (3-6 business days) (excluding weekends and holidays) after payment is confirmed. Once your order is ready for dispatch, you will receive a confirmation email with tracking details (if applicable).

2. Shipping Methods & Delivery Timeframes
We offer the following shipping options:

Standard Shipping: Based on individual product availability
Local Pickup: 11 Basalt Street, Alrode, Alberton, 1451.

Delivery times may vary depending on location, carrier delays, or unforeseen circumstances.

3. Shipping Rates
Shipping costs are calculated at checkout based on order size, weight, and destination or via quote.

4. Delivery Areas
We currently ship to anywhere in Gauteng. But can arrange for delivery in major provinces with a 3rd party courier. If your location is not listed, please contact us to check availability.

5. Order Tracking
If tracking is available, customers will receive tracking details via email once the order has been shipped. You can track your order using the provided tracking number on the carrier’s website.

6. Damaged, Lost, or Delayed Shipments

If your order arrives damaged, please contact us within 2 days with photos of the damaged item and packaging.
If your order is lost or significantly delayed, reach out to us, and we will assist in resolving the issue.
Baobab Metal Systems is not responsible for delays caused by the shipping carrier or external factors such as weather conditions or customs delays.

7. International Shipping (If applicable)
Customers are responsible for any customs duties, taxes, or import fees imposed by their country. Baobab Metal Systems is not liable for delays due to customs processing.

8. Contact Us
For any shipping-related inquiries, please contact our customer service team at 011 908 1903.